FAQ
Most frequently asked questions
Another question? Write to the workshop, someone will respond within 24 hours. Not customer service: the workshop.
Where are our parts made?
The house is in Nice, on the French Riviera. The bags are handmade in our family workshop in Ubrique, Spain, where the leather is also tanned. The leather doesn't travel around the world before becoming a bag.
What are the delivery times?
Your part leaves within 2 to 4 working days, if it is still in the workshop, the deadline will be indicated.
Can I return an item?
Yes, within 14 days. The item must be returned unworn and undamaged. The refund will be processed upon receipt and verification by the workshop.
How to care for leather?
A care instruction notice should be provided with your item. If you have misplaced it, please inquire on this page.
Why are there so few units available?
Because every piece is handmade, the number of bags available is limited to what our hands can produce, not a quota set to manufacture desire. When a piece is unavailable, it simply means it is currently being made.
Are you having a sale?
The price of a piece is determined by the leather, time, and craftsmanship it requires, and none of that diminishes with the seasons. Discounting a piece would be to admit it was worth less than what we asked for it the day before.
