Write to the workshop

A question?

Advice on a piece, manufacturing time, customization or leather care: your message goes directly to the workshop in Nice.

Response time: Within 48 business hours, Monday to Friday.
Order in progress: Track, exchange or return within 14 days: please include your order number in the message.
Press & collaborations: Choose the corresponding subject in the form, and we will get back to you with the press kit.

Cotton cases, Nice workshop

Your message

48hResponse time
1Contact, the workshop
14dTo change one's mind
NiceEverything is imagined here

Alma bag in burgundy — The Workshop, Nice
Each message is read at the workbench.

Wally card holder in burgundy, close-up in hands — Linen saddle stitch
14 hours of work per room.

FAQ

What we are most often asked

Another question? Write to the workshop, someone will respond within 24 hours. Not a customer service: the workshop.

Where are our parts made?

The house is in Nice, on the French Riviera. The bags are handmade in our family workshop in Ubrique, Spain, where the leather is also tanned. The leather doesn't travel around the world before becoming a bag.

What are the delivery times?

Your part leaves within 2 to 4 working days, if it is still in the workshop, the deadline will be indicated.

Can I return an item?

Yes, within 14 days. The item must be returned unworn and undamaged. The refund will be processed upon receipt and verification by the workshop.

How to care for leather?

A care instruction notice should be provided with your item. If you have misplaced it, please inquire on this page.

Why are there so few units available?

Because every piece is handmade, the number of bags available is limited to what our hands can produce, not a quota set to manufacture desire. When a piece is unavailable, it simply means it is currently being made.

Are you having a sale?

The price of a piece is determined by the leather, time, and craftsmanship it requires, and none of that diminishes with the seasons. Discounting a piece would be to admit it was worth less than what we asked for it the day before.